Key Features Reference
Instant Connect is a leading open standards-based communications platform that seamlessly links mobile clients, radios, enterprise telephony, and centralized dispatch in a single, secure, device-independent environment. The following list describes the primary features of ICE Desktop.
Dashboard The Dashboard screen is used for enterprise authentication and is the user interface for all active channels.
Missions Missions are an easy way to create and manage channels (talk groups) and participate in communication with other users across your organization from your PC. Each mission contains a group of channels that provide seamless (PTT) communication via multiple devices.
Channels Channels are the talkgroups that can be assigned to a group of people and/or contacts designed to have secure communication across your organization via multiple media devices. Channels can be created, managed, and shared centrally by your IT department or by individual users to meet your organization's communication requirements.
PTT Communication Push-to-talk allows instant communication to one or more people (talkgroups) via other mobile devices, radios, phones, and PCs with a push of a button.
Monitor Channels Allows a user to monitor communication across multiple channels simultaneously, join existing active communications, initiate a new channel, view information for users on a channel, and locate users on a map.
Intercom Channel Allows a user to create a channel with one or more users. This feature enables your mobile device to communicate directly with other PC and mobile device users.
Group PTT Provides the ability for PTT on a shared channel with other clients. The transmission can be heard by all other clients or resources on the shared channel.
Group PTT Simulcast Provides the ability to talk on multiple channels at the same time by selecting them before using PTT.
Secure Communications Provides the ability to encrypt PTT communications on a channel. Audio is encrypted with AES 256 and client connections are secured with TLS 1.2.
Channel Mute Provides the ability to mute incoming audio per channel.
Talker ID Displays the name of the Instant Connect user talking on a channel.
Channel Participants (Per Channel) Displays the list of participants on a channel.
GPS Mapping (Per Channel) Provides the ability to update location data on GPS enabled devices. Clients use the built-in maps to display the location of each client on a channel.
Talker History Displays PTT transmit and receive history per channel.
Channel Volume Increases or decreases volume of incoming audio on a channel.
Map Provides real-time visual location tracking information of all participating members across your organization. Multiple contacts or individuals can be located on the mapping application.
Mission Sharing Provides users the ability to share a mission with other users via a QR code or file that can be read from internal or external storage devices.
RallyPoints Enable PTT communication from devices that are outside of your network and have internet access. RallyPoints enable the conversion of multicast packets to unicast, allowing multicast communications to be routed over unicast network segments and over the internet.
Unicast Unicast enabled PTT communications from devices to RallyPoints are forwarded to other connected devices or RallyPoints with clients that are using the same channels.
Multicast Multicast enabled PTT communication from devices inside your network.
Channel (PTT) Audio Replay Each channel on an ICE client has the ability to replay audio that is received within a configured time frame.
IP Telephony Ability for the user to Make, Receive phone calls from the mobile client. These users can also join an ICE channel to communicate with other users via PTT
Private Call 1:1 Ability for the user to Make, Receive private full-duplex call between ICE mobile clients and/or ICE Desktop clients.
Instant Messaging Users can send and receive instant messages via conversations, which are chat groups based on either a channel or a selected group of users.
Patching Advanced Desktop Users have the ability to manage patches of multiple channels. The users can Create, Modify and Delete patches on the ICE system.
Notifications Desktop users have the ability to send Alert notifications on a channel that will be received by all users assigned to the channel.
Workflow Automation Advanced Desktop Users provisioned with the Workflow Automation administrator permission will have the ability to manage workflows. Workflow Automation allows the user to configure rules that will dynamically create alerts, channels, and user channel assignments. Configuration includes how the rules are triggered, e.g., a user entering or leaving a geofence boundary, date/time, Webhook.
Transmit PriorityTransmit priority allows higher priority users to preempt lower priority users on the same channel. Users are assigned a transmit priority, which is a 5-level range from 'highest' to 'lowest'. The ICE desktop and mobile clients display a notification to users when they are being preempted.