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Admin Guide > Configuration > Using Workflow Automation > Actions
Actions
Multiple Actions may be assigned to a Trigger. Actions occur in the order they appear. are constructed from the following options:
*Create Intercom Channel
Name the new Intercom Channel and assign People to the channel.
*Delete Channel
Specify the channel to delete.
*Assign People to a Channel
Specify People to assign to an existing channel.
*Remove People from a Channel
Specify People to remove from an existing channel.
*Send Channel Audio Alert
Select an existing Alert and the specify an existing channel to receive the alert.
*Send Text Alert
Select the channels and/or People to receive the message. Add the text to send.
*Outbound Webhook
This is the URL where the webhook will send the data. ICE provides the URL for you to copy. You need to provide this URL to the webhook provider.