Share an image/video via messaging

Desktop User Guide > Operation > Messaging > Share an image/video via messaging

ICE supports the transmission and reception of the images and video formats specified below.

Supported file types

Image

► .apng

► .avif

► .gif

► .jpg .jpeg .jfif .pjpeg .pjp

► .png

► .webp

Video

► .mp4

► .quicktime

► .mov

To share an image/video

1. From the desired conversation, click the Attachment button.
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A file explorer window or finder window opens.

2. Navigate to and select the media file to transmit.

3. Once the image/video is attached to the message, click the Send button.

Note: Image and video files are deleted after 14 days (default timeframe, this is configurable). Users will see a "This file is no longer available" message in their message history.

To view or save an image/video

In any conversation with an image, click the thumbnail and then click Save or Open.
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Select Open to open the file in the OS's native image display or video player function.

Select Save to save the file locally via the File Explorer (Windows) or Finder (MacOS) interface.